Return & Refund Policy
Return & Refund Policy
Onpoint Fashion OP
Last updated: 04 August 2026
Returns and Your Right to Cancel
If you purchase goods from our online store, you normally have 14 calendar days from the day after you receive the goods to cancel your order without giving a reason.
To exercise your right to cancel, please contact us at support@onpointfashionop.com within the 14-day cancellation period.
After notifying us that you wish to cancel, you normally have a further 14 calendar days to return the goods.
Return Conditions
Returned items should be:
• Unworn, unwashed, unused and undamaged.
• Returned with the original tags, labels and packaging where applicable.
• Returned with any items supplied with the order.
We recommend trying clothing on carefully and keeping all original tags attached until you have decided to keep the item.
Some items may be excluded from the change-of-mind cancellation right where permitted by law, including personalised or custom-made items and sealed goods that cannot be returned for health or hygiene reasons once the seal has been broken.
Nothing in this policy affects your statutory consumer rights.
How to Return an Item
1. Contact us at support@onpointfashionop.com with your order number and the reason for your return.
2. We will provide you with the return instructions and return address.
3. Pack the item securely to help prevent damage during transit.
4. We recommend using a tracked delivery service and keeping your proof of postage until your refund has been processed.
Return postage costs for change-of-mind returns are normally the responsibility of the customer, unless we have agreed otherwise or the goods are faulty, damaged or incorrect.
Refunds
Once we receive your returned goods, we will process your refund in accordance with your legal rights.
Refunds will normally be made to the original payment method.
If you cancel your order under your legal right to cancel, we will refund the standard delivery charge you paid. If you selected a more expensive delivery option, we will refund only the cost of the least expensive standard delivery option.
We may make a deduction from a refund where the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to inspect their nature, characteristics and functioning.
Refunds will normally be processed within 14 days of receiving the returned goods or receiving evidence that they have been sent back, in accordance with applicable UK consumer law.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged or not as described, please contact us at support@onpointfashionop.com as soon as possible.
We will provide appropriate assistance, including arranging a return where required, and will provide the remedy required by law.
Under the Consumer Rights Act 2015, you may have a short-term right to reject faulty or misdescribed goods within 30 days of receiving them and receive a full refund.
After the initial 30-day period, you may have rights to a repair or replacement and, where appropriate, a refund or price reduction in accordance with your statutory rights. [oai_citation:1‡GOV.UK](https://www.gov.uk/government/publications/consumer-rights-act-2015/consumer-rights-act-2015?utm_source=chatgpt.com)
Exchanges
We can offer exchanges where stock is available.
Please contact us at support@onpointfashionop.com before returning an item.
Contact Us
If you have any questions about returns or refunds, please contact:
Onpoint Fashion OP
24 Tower Link
Antrim
BT41 1EW
Northern Ireland
United Kingdom
Email: support@onpointfashionop.com
Phone: +44 7835 118895
Working Hours:
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed
UK Public Holidays: Closed
We aim to reply to all enquiries within 24–48 hours on working days.