Privacy policy

We respect your privacy and are committed to protecting your personal data in accordance with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.

What Information We Collect
- Personal details: Name, billing/shipping address, email address, phone number
- Order details: Items purchased, payment amounts and transaction records
- Technical data: IP address, browser type, device details, website usage and browsing preferences via cookies

How We Use Your Data
We only use your data for lawful purposes:
- To process, fulfil and deliver your order
- To send order confirmations, shipping updates and important service messages
- To answer your enquiries and provide customer support
- To analyse usage and improve our website, products and customer experience
- With your explicit consent only: To send newsletters, new arrivals or special offers – you may opt out at any time

Lawful Basis for Processing
We process your personal data where necessary to fulfil your order and provide our services, to comply with our legal obligations, for our legitimate business interests where applicable, and where you have given consent, such as for certain marketing communications or non-essential cookies.

Who We Share Data With
We never sell, rent or trade your personal data. We only share necessary information with trusted third parties required to serve you:
- Secure payment providers to process transactions
- Delivery couriers to ship your order to your chosen address
- Regulators or law enforcement where required by UK law

Data Security & Retention
We use appropriate security measures to keep your personal data safe from unauthorised access, loss or misuse. We only keep personal data for as long as needed to fulfil orders, meet legal/accounting requirements or resolve disputes.

Your Rights Under UK Law
You have the right to:
✅ Request access to the personal data we hold about you
✅ Correct inaccurate or incomplete details
✅ Request erasure/deletion where there is no legal reason to keep data
✅ Restrict processing of your personal data
✅ Request data portability to transfer your data to another provider
✅ Withdraw marketing consent at any time
✅ Lodge a formal complaint with the

Information Commissioner’s Office (ICO) – the UK data protection regulator

Cookies
We use essential cookies required for the website to function securely and process orders. Non-essential analytics or marketing cookies are only used where you have given consent. You can manage your cookie preferences through our cookie settings and may also manage cookies through your browser settings.

Contact Us About Privacy
If you have questions about how we handle your personal data:
📧 support@onpointfashionop.com
📞 +44 7835 118895
📍 24 Tower Link, Antrim, BT41 1EW, Northern Ireland, United Kingdom

For more information on UK data protection: www.ico.org.uk

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Privacy policy